An Intro package (three private sessions) or the group Intro Series (Pilates 101) is the minimum requirement prior to attending group training, which is intended for healthy individuals free of injury and issues relating to movement. Please arrive on time so as not to disturb others in the session and refrain from excessive talking and focus on your body - mind connection. Feel free to communicate with your trainer & ask questions. Packages expire 6 weeks from purchase, no exchanges or refunds, NO exceptions. Group session days and times are subject to cancellation without notice, minimum number of participants to hold class is 3 people. Online booking is required for guaranteed placement. We will reserve your booked session until the beginning of class, if you do not call or show within two minutes of the starting time, the available equipment may be allocated to another participant.